Instructions for cancelling an appointment

Cancelling an appointment

Appointments cancelled at least 24 hours prior shall not be subject to any fees. An appointment fee will be charged for any appointments cancelled less than 24 hours prior or for unused, uncancelled appointments.

You can cancel your appointment in the Pihlajalinna online service or over the phone.

Online cancellation

Health data recorded at Pihlajalinna clinics can be securely viewed online. You can also check your future and past appointments and update your customer information in the online service. Appointments can be cancelled at the clinic, over the phone or via the online booking system up to 24 hours before the appointment. The service requires registration and authentication. The authentication is carried out with banking credentials. Go to the service by clicking here.

Cancellation over the phone

Our nationwide appointments service provides assistance every day between 6 a.m. and 10 p.m. at +358 (0)10 312 010. The cost of a call from landline or mobile is 8.4 cents per minute.