Instruction on how to cancel an appointment

Cancelling an appointment

Booked appointments can be cancelled for free up to 24 hours before the appointment. We reserve the right to charge the full price of the booked service for any cancellations made after this and for any uncancelled appointments.

You can cancel your appointment through Pihlajalinna’s online service, the Health app or by phone.

Through the online booking system and the Pihlajalinna Health app
Any information recorded at Pihlajalinna branches can be securely viewed online or in the Pihlajalinna Health app. These services also allow you to check your upcoming and past appointments and update your customer information. You can also cancel a booked appointment at a branch, by telephone or through the online booking system if you cancel it more than 24 hours in advance. The services require registration and identification. You identify yourself using your banking codes. Enter the online service here. Download the app here.

In the Pihlajalinna Health app
In the Health app, you can book an appointment with our doctors or other experts and view your upcoming appointments. The app also keeps record of your previous appointments, laboratory test results, sick leave certificates and electronic prescriptions. If necessary, you can also cancel your upcoming appointments in the app.

By phone
Our national booking number allows you to book appointments 24 hours a day, every day on +358 (0)10 312 010. Call charge lnf/mcf.