Our corporate customers will receive a partial credit note regarding retroactive VAT invoicing

According to the new guidance, action plans drawn up in occupational healthcare remain VAT-exempt, even though the tax audit report delivered to us at the end of March had classified them as subject to VAT.

The interpretation in the audit report we received from the Tax Administration at the end of March was immediately binding on us, which is why we invoiced VAT on action plans retroactively from 2024 onwards in May. In accordance with the new guidance now received, we are correcting this and will send you a credit note for the action plans.

In all other respects, the guidance now published is consistent with the information previously received from the Tax Administration and shared with you in April. Pihlajalinna operates in accordance with the Tax Administration's up-to-date guidance. We apologise for any inconvenience this situation may cause.

What does the customer need to take into account?

Please note the retroactive VAT invoiced in May in all other respects

In addition to action plans, the May retroactive VAT invoicing also included retroactive VAT billing for the other services mentioned above. We therefore ask you to take into account the invoice already sent to you in all other respects.

Allocate the partial credit to the correct year

In the May retroactive invoicing, we invoiced the VAT portion from 2024 onwards, and as a result many of our customers received three separate invoices. Please note that the credit must be allocated to the correct year and the correct invoice. For example, the 2024 credit must be allocated to the 2024 invoice.

If you have already paid the invoice delivered in May

If you have paid the original invoice delivered in May, please contact our invoicing team at [email protected] with the subject line Payment Refund, and provide the invoice numbers and the account to which the amount should be returned.

Any other questions should also be directed to [email protected].