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Our customer service helps you with booking every day 06:00–22:00, call +358 (0)10 312 010.

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65plus appointment at a medical centre

65plus doctor’s appointment

Coronavirus test (antigen)

Coronavirus test (PCR)

Coronavirus vaccination

Infection appointment

Influenza vaccination

Appointment at a clinic

On-call general practitioner

Children's emergency service

Accident and emergency care

Appointment at a clinic (booking via phone)

Pihlajalinna helps people to live a better life. We offer high-quality healthcare services throughout Finland.

If the appointment you are booking is connected to a valid direct billing authorisation, continue to book the appointment by selecting one of the following.

Next, apply for a direct billing authorisation from the insurance company. LocalTapiola's online service will inform you of the decision without delay. After you have received a decision, return to Pihlajalinna's service.

Direct billing authorisation granted

Failed to attach the appointment to a valid direct billing authorisation

Error in processing the direct billing authorisation

Your appointment is still valid. If you have an employee’s insurance card, you can visit us by showing the card. Otherwise, please be prepared to pay for the visit yourself.

Thank you, you have successfully booked an appointment with us

The system failed to direct you to the LocalTapiola’s service

Error in insurance services

Your previous appointment booking is still valid. You will pay for the appointment yourself. You can contact your insurance company about possible compensation afterwards.

No direct billing authorisation

You discontinued the application for a direct billing authorisation in the LocalTapiola’s online service

Application for a direct billing authorisation interrupted

We failed to verify the direct billing authorisation and cannot attach your direct billing authorisation to the appointment booked.

Failed to attach the direct billing authorisation to the appointment

The insurance service was interrupted due to a technical reason

The appointment is not connected to a valid direct billing authorisation

You will be directed to the LocalTapiola’s online service. Please wait a moment

You can choose your appointment type after identification

Available appointment types

Check the appointment details and proceed to confirm. Please check with your employer that the selected appointment is covered by your occupational health services.

Covid questionnaire

Video appointment link is sent to the email address:

A certificate is sent to the email address:

I will apply for reimbursement from the insurance company afterwards, I have a financial commitment from or a direct billing policy with the insurance company, or I will apply for a direct billing authorisation as I make the appointment.

I consent to Pihlajalinna retrieving and verifying the validity of my health insurance information from LocalTapiola Group.

Valid insurance policy in LocalTapiola

No valid insurance policy was found with LocalTapiola. All your insurance policies are not necessarily visible here. These may include insurance policies taken out by your company or sports club. When acting on behalf of a child, you must have a power of attorney or you must be the policyholder.

No valid insurance policy was found with LocalTapiola. All your insurance policies are not necessarily visible here. These may include insurance policies taken out by your employer, company or sports club.

Insurance information not found

You have booked an appointment as a customer of If Insurance. When you use our services as a direct compensation customer, we will apply for direct compensation on your behalf and you are only asked to pay the potential deductible.

You have booked an appointment as a customer of If Insurance.

Remember to go to the cash or customer service desk

My child has a valid health or accident insurance policy with If Insurance. I authorise Pihlajalinna to apply for compensation and send the information about my appointment required for the claims handling, including diagnostic information, to the insurance company on my behalf.

I have a valid health or accident insurance policy with If Insurance. I authorise Pihlajalinna to apply for compensation and send the information about my appointment required for the claims handling, including diagnostic information, to the insurance company on my behalf.

You can apply for a direct billing authorisation after booking your appointment. Please check that the service you have selected is covered by your insurance. To ensure that everything goes smoothly, please apply for a direct billing authorisation in the LocalTapiola’s online service immediately after booking your appointment.

Continue to book the chosen appointment by logging on using online banking codes or mobile ID. You will also be able to book an appointment for another person after logging on.

Note

Less than 24 hours to the start of the appointment

A confirmation message is sent to the number:

Book an appointment on someone else's behalf.

The authorisations to act on the child's behalf will be verified through <bold>Suomi.fi</bold>.

Thank you! Your appointment has been confirmed.

Thank you, you have successfully booked an appointment with us!

Select the reason for your visit

I want to have information about the validity and content of my insurance to be retrieved from Pohjola Insurance to enable direct billing

You can continue to book an appointment without the confirmed insurance information. Please be prepared to pay for the visit yourself.

Insurance is not valid

Select insurance product

More information about the processing of your personal data:

No insurance applicable to your visit was found with the information you provided. Please note that the search cannot find information about all Pohjola Insurance products.

You can continue to book an appointment without the confirmed insurance information.

If you have an employee’s insurance card, you can visit us by showing the card. Otherwise, please be prepared to pay for the visit yourself.

Select policyholder

Unfortunately online booking is not possible at the moment. Please contact our customer service for booking an appointment.

Our customer service is open daily by phone at <phone>010 312 010</phone>.

Hi {firstname}!

Couldn’t find a time suitable for you? Let us help. 

Customer service

Choose a symptom or service to view available appointments.

Symptom or service is missing

Fill in the guardian's information for the purpose of invoicing

Enter your own information into the form below. If the patient is under 18 years of age, enter the patient’s information.

Remote appointment

Entity paying for the visit

If the video appointment is with a minor patient who does not have personal banking codes, please have the appointment with the patient’s guardian. Enter the guardian’s social security number below for appointment login

Accessing the video appointment requires personal banking codes

Contact us through the Pihlajalinna health application without an appointment or call our customer service, tel. 010 312 010. If the symptoms suggest a coronavirus infection, a Pihlajalinna doctor will refer you to a test. If you do not have symptoms, you can visit the nearest Pihlajalinna location to make an appointment for sampling.

Since you are a new customer, you cannot make a coronavirus test appointment online.

Customer information not found. Use an online banking password or mobile certificate to identify yourself or select a video appointment.

You can only make an appointment by using video connection

An appointment has been created for you

Confirm the appointment

Book a 65plus doctor’s appointment

Book a 65plus appointment with a doctor at your clinic for yourself or on behalf of another person.

Pilot study on freedom of choice in healthcare for persons aged 65 or over

You can also have a 65plus video consultation with a doctor without appointment. A video consultation is an easy and safe way to contact a doctor specialised in the health issues of the elderly.

You can change your browser settings to allow location detection.

Location detection prevented

How to visit Pihlajalinna with Pohjola Sicness Insurance or Pohjola Accident Insurance

You can use the service to book an appointment for yourself or someone else

such as your child or an elderly person

Customers aged 65 or over are welcome to book a doctor’s appointment as part of Kela’s pilot study on freedom of choice in healthcare. The pilot study covers the most common diseases and ailments, such as blood pressure, diabetes, joint and back pain, and cardiovascular diseases.

From 1 September 2025 onwards, Kela will cover two appointments with a general practitioner for customers aged 65 or over until the end of 2025. You can book an appointment with one of the selected doctors at a clinic or have a remote consultation without appointment. You can have one 65plus video consultation with a doctor free of charge until 30 November 2025.

Whether a medical statement, referral or certificate is needed or not will affect the price of the covid-19 test. A positive or negative test result will automatically be transferred to the Kanta service.

Our covid test prices can be found on our price list.

You can book the time you want for the test.

You have a referral to a coronavirus test

An antigen test is a fast method of coronavirus testing. The test includes a nasopharyngeal swab.

An antigen test result will be delivered within approximately three hours and a PCR test result within 1-3 days. Please keep this in mind when booking a covid test for example for a voyage.

Coronavirus test

A PCR test (Polymerase Chain Reaction) is used to check whether the genetic material of the COVID‑19 virus can be detected on the mucous membrane of the nasopharynx.

To book a doctor’s appointment eligible for Kela reimbursement, please book a 65plus doctor’s appointment. Please note that not all doctors are participating in the pilot study.

Kela’s pilot study on freedom of choice in healthcare for persons aged 65 or over

Please note that the flu vaccine cannot be given during a febrile infection or fever. If several family members are coming to the vaccination visit at the same time, please reserve a separate time for each.

The intention of the tests included in the Fatigue package is to determine what causes a sense of fatigue. The package is recommended to people, who are feeling constantly more tired than before or experiencing changes in their alertness or declined performance.

Fatigue examination package

The fitness examination package is designed for individuals who exercise and are interested in their well-being. It provides a comprehensive overview of your body's condition, helps optimize your performance, and supports recovery.

Fitness examination package

Laboratory packages

The lifestyle examination package examines metabolism, hormonal activity, and the effects of lifestyle on the body. It helps make informed choices to improve health.

Lifestyle examination package

The liver examination package provides a comprehensive assessment of your liver's function and condition. It helps identify potential issues, such as fatty liver, inflammation, or risks of liver diseases, before symptoms appear.

Liver examination package

The tests included in the Men’s health package, which helps you find out the state of your health through individual results, are current for men of all ages. You can plan necessary changes in your diet, exercise habits, amount of sleep and overall lifestyle that will best improve your wellbeing based on the results. The package also includes a testosterone test.

Men's health examination package

Metabolic syndrome (MetS) is a condition in which multiple health risks, such as overweight, elevated blood sugar, lipid metabolism disorders, and hypertension, accumulate. This examination package is designed to identify the key factors of MetS and support risk management and prevention.

MetS examination package

The comprehensive senior health examination package offers a versatile and thorough overview of the aging body’s health. The package helps identify potential risk factors including prediabetes, anemia, malnutrition, hormonal imbalances, and decreased kidney function.

Comprehensive senior health examination package

The senior health examination package provides a comprehensive view of the health of the aging body. It helps identify risk factors early and supports the maintenance of well-being.

Senior health examination package

This package tests possible infections of chlamydia, gonorrhea and HIV. Sexually transmitted infections are spread through contact with mucous membranes during sexual activity. HIV can also be transmitted through blood.

Sexually transmitted diseases test package

With the Vegetarians’s package, you can ensure that you get all necessary vitamins and trace elements and enough iron from your diet.

Vegetarian examination package

The tests included in the Women’s health package are current for women of all ages. The package consists of important tests, such as cholesterol, blood sugar level and ferritin tests.

Women's health examination package

It is safe to visit our clinics. Appointments at our clinics are available to all customers WITHOUT upper respiratory infection symptoms (e.g. common cold, runny nose, cough, sore throat, muscle ache, fever) or sudden stomach flu symptoms. Please follow the signposts and our personnel’s instructions when you arrive at the clinic. This helps us provide a safe clinic environment for everyone.

Pihlajalinna occupational health customers can take a survey to assess their risk of coronavirus infection and the seriousness of a potentially contracted infection. You can contact a healthcare specialist directly via the survey. The specialist will give you instructions for treatment, if necessary. Take the coronavirus symptom survey

Do you want to take the coronavirus symptom survey?

The on-call care clinic is for sudden and urgent illnesses or accidents. Our experienced experts are at your service at the general practioner and on-call care clinic.

On-call care

Infectious diseases and symptoms, which include f.e. ear infections, eye symptoms, sudden stomach symptoms and urinary tract infection are treated at the on-call general practitioner service. Various pain conditions, accidents and musculoskeletal problems are also treated at the on-call general practitioner service.

Children and adolescents are treated at the children's emergency service. The most common reasons for seeking treatment in the children’s emergency service are child's fever, acute pain conditions such as ear pain, stomach aches, allergies, skin symptoms and crying. At the children's emergency service, your child will be treated by experienced pediatric specialists and specialized doctors.

An accident and emergency clinic employee can help when you suffer from an orthopaedic injury (in joints, limbs or back). It is good to show a shoulder, wrist, knee, or ankle injured in an accident to an orthopaedist on call. Especially in the case of sports injury or traffic accident it is recommended to make an appointment at an accident and emergency clinic. After getting injured, seek treatment as soon as possible.

Phone appointments

Remote appointments

You have a referral to consultation that suits the chosen time

Your occupational health contract includes preventative health care.

Your occupational health contract includes preventative health care and medical care.

Your occupational health care agreement includes influenza vaccination. You can book an appointment online.

You do not have a valid occupational healthcare agreement.

Call to book your occupational health appointment.

You have open referrals

The services according to your occupational health contract are available to you after logging in.

Appointment times available now

Book appointment with referral

Search appointments with shortcuts

You must identify yourself to see the occupational healthcare time slots

Enter the code given to you by employer and select the vaccination time suitable for you.

Do you have a code for the COVID-19 vaccinations?

You can book an appointment for a minor child, on whose behalf you have the necessary authority to act.

Unfortunately acting on behalf of the selected person was not successful.

Failed to book an appointment for a child

More information about the Suomi.fi service

Return to the booking page and select the person for whom you want to book an appointment. If you are booking an appointment for an underage child, the authorisation to act on their behalf will be verified through Suomi.fi.

You stopped the verification of authorisations through the Suomi.fi service

The booking process was cancelled

You can try again in a few minutes or contact our customer service at 010 312 010.

Something went wrong

Online booking for the <location>clinic</location> clinic is available via a separate service.

At Forever, professional masseurs and physiotherapists are at your service. Select this to make an appointment at Forever:

The deductible to be paid by the customer for a doctor’s appointment in the pilot study is equivalent to the deductible charged in public healthcare. For other appointments, the customer will be charged according to the regular <link>price list</link>.

Please note that if you have any appointments with a private service provider beyond these Kela-reimbursed appointments, you will be charged for the services according to the clinic’s [price list](/en/for-customers/price-lists#laakareiden-vastaanottokaynnit).

The maximum deductible charged for a doctor’s appointment at a clinic is {total}, i.e. the same as in public healthcare. Kela will reimburse two doctor’s appointments in 2025 and three in 2026 and 2027.

Onward visits according to Pihlajalinna's mental health services price list.

The amount of time the clinician spends studying the background data and making entries in the patient data system is also included in the duration of the appointment and the estimated price based on this duration. Should the reserved time not be sufficient due to medical reasons, our clinicians will discuss necessary additional services and their prices with you. Please note that the estimated price based on the duration of the appointments does for example not include statements, examinations, measures, and vaccines that may be carried out at the reception. More information in our [price list](/en/general-information/price-lists) or by calling our customer service [010 312 010](tel:010312010)

Includes a service charge of {service} and Kanta fee of  {kanta} as well as any on-call rates (evening, night, weekend, public holiday and eve of public holiday extras).

Price estimate

You can find the reception price estimate in the price list

The Pihlajalinna health app allows you to talk to your doctor via chat and video connection. Many acute complaints, such as upper respiratory infections, ocular inflammation and rashes, can be taken care of via remote appointments.

Pihlajalinna produces occupational healthcare services in accordance with customer needs. Our customer-oriented, effective and needs-based operations model promotes health and capacity to work cost-effectively. Do you want to hear more? Do not hesitate to contact us!

Best occupational healthcare service for your company

Remote care path

Insurance claim for customers of Pohjola Insurance

If you leave the Pihlajalinna Bonus program, you will no longer collect bonus to the chosen community. All family members linked to your membership will also be deleted from the program.

Would you like to leave the Pihlajalinna Bonus program?

Would you like to support a team, organization, or community? When you become a member of the Pihlajalinna Bonus program, the chosen organization will receive a refund when you visit Pihlajalinna as private or insurance customer. Occupational healthcare visits do not accumulate bonus.

Read more about Pihlajalinna Group's data protection and information security.

Your personal patient or purchase information will not be passed on. The total amount of bonus collected by the people in the bonus program will be informed to the refund-receiving community.

If the person is not listed in your own membership information, check whether the person has been added to the Pihlajalinna Bonus membership of another guardian.

Failed to add the family member

You can add a minor child to the Pihlajalinna Bonus program, on whose behalf you have the necessary authority to act.

Unfortunately, the transaction on behalf of the selected person was not successful.

You can try again in a few minutes or contact our customer service at +358 (0)10 312 010.

Failed to add the family member.

You stopped checking the authorization from the Suomi.fi service

Adding the family member was not completed

Pihlajalinna Bonus

Permissions

By consenting to marketing, you will receive general and targeted health tips as well as valuable health and well-being benefits by email. We are also happy to hear which health-related topics you would like to see covered in our communications.

Subscribe to Pihlajalinna’s newsletter!

You can receive interesting and topical tips and news related to health and well-being from us by activating the marketing consents below.

Communications and marketing consents

You can also add your children under 18 years to your membership, which means that their visits will also accrue bonus.

Family members

The community of your choice for which you collect the bonus

Read more about the use of Suomi.fi e-Authorizations

Anu Kivinen

Our customer service is available 24/7

010 312 010

Mielen Huoli Line

010 312 023

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