Pihlajalinna is committed to ensuring the accessibility of its digital services in accordance with the Act on the Provision of Digital Services (306/2019). In implementing accessibility, the aim is to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.

Accessibility Evaluation

The accessibility of the service is continuously evaluated using accessibility tools, self-assessments, and technical accessibility reviews.

Accessibility is taken into account in the design, development, and maintenance of new services, features, and content.

Accessibility Status of the Digital Service

The service partially meets the accessibility requirements (WCAG 2.1 level AA).

The key accessibility shortcomings identified in the service are described below in this statement.

Alternative Service Channels

You may alternatively use Pihlajalinna’s customer service channels.

Customer service assists with appointment booking, services, and situations related to the use of digital services.

Content or Functions That Are Not Yet Accessible

Users may encounter accessibility issues within the service. Known accessibility shortcomings are described below.

Perceivability

• Not all images or user interface elements have appropriate text alternatives (WCAG 1.1.1).

• Some PDF documents are not accessible for screen reader use (WCAG 1.3.1).

• In some views, the contrast between text and background does not meet accessibility requirements (WCAG 1.4.3).

• Some content does not scale sufficiently when the text size is adjusted (WCAG 1.4.4).

Operability

• Not all functions can necessarily be fully operated using a keyboard (WCAG 2.1.1).

• In some situations, the keyboard focus indicator is not sufficiently visible (WCAG 2.4.7).

Understandability

• In some forms, error messages or field instructions are not fully accessible (WCAG 3.3.2).

• Not all required fields are marked sufficiently clearly (WCAG 1.3.1).

Robustness

• Not all changes in the user interface are communicated clearly enough to screen readers (WCAG 4.1.3).

• Some third-party components may contain accessibility shortcomings (WCAG 4.1.2).

Provide Accessibility Feedback

If you notice accessibility issues in the service, please first provide feedback to us, the service provider. We aim to respond to feedback within 14 days.

Email: [email protected]

Supervisory Authority

If you are not satisfied with the response you receive, or if you do not receive a response within two weeks, you may file a complaint with the supervisory authority.

Finnish Transport and Communications Agency Traficom
 Digital Accessibility Supervision Unit Accessibility Requirements Website Email: [email protected] Telephone switchboard: +358 29 534 5000